Coronavirus Advice

This web page is designed to give you Lancashire Adult Learning’s latest advice and guidance on the Coronavirus (Covid-19) outbreak.

We will update this page regularly with more information as it becomes available. 

The College has moved to online teaching and support. All Lancashire Adult Learning courses/delivery held either in community or College venues have been cancelled until further notice.

The welfare of our learners, partners and staff is our number one priority, especially those most vulnerable and we will continue to engage and support our learners remotely.

We will be continuously monitoring and reviewing the situation on a regular basis and will update you of any changes.

If you are unwell and present any of the symptoms associated with Coronavirus (cough, fever or shortness of breath), you should seek medical advice by going online to https://111.nhs.uk/. If you do not have internet access then call 111.

Further information and about coronavirus and the latest official advice is available at the Public Health England website https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public.

Please also follow us on our social media channels via Facebook and Twitter, where we will be sharing useful tips, activities and advice for keeping healthy and improving your well-being during this difficult time. Stay safe, stay at home!

Contact details:

The College can be contacted by phone between the hours of 10am – 4pm Monday to Friday on 0333 003 1717 or by emailing health@nelsongroup.ac.uk

Staff: Contact Human Resources on 01282 440 293 or email h.resources@nelson.ac.uk 

Community Venues: Contact your Venue Rep or call 0333 003 1717

Here are some useful FAQs below to help answer any questions you may have. 

My course has been cancelled, am I entitled to a refund?

Yes, learners are entitled to refunds on community learning courses and the College will refund these fees automatically.

How do I access IT support for distance learning?

You can still contact our IT helpdesk on 01282440239 or email itsupport@nelson.ac.uk

I’ve forgotten my password for Moodle/MyDay, what should I do?

You can still contact our IT helpdesk on 01282440239 or email itsupport@nelson.ac.uk

How do I access support?

Even though LAL is closed, our staff team are still available to support you throughout these worrying times.

If you are concerned and anxious about the current situation and wish to contact the Health and Wellbeing team about any worries you have, email health@nelson.ac.uk 

If you have any concerns about your welfare, please contact the Safeguarding Team by email: staysafe@nelson.ac.uk

Or call for urgent enquiries: 07392 195338

For concerns out hours (after 5pm and weekends), or for more information on more local services available, please click here.

Further Safeguarding, Health and Wellbeing information including our A-Z Health and Wellbeing Guide, is available to learners and staff by visiting Moodle: https://mymoodle.nelsongroup.ac.uk/course/view.php?id=502

I’m concerned and anxious about the situation, who can I talk to?

We appreciate that this is a very worrying time for people. If you want to talk in confidence about any worries you have, our approachable counsellors are available to speak to over the phone. Please email us to request a call back at health@nelson.ac.uk

I need some careers advice; how can I access this from home?

You can still contact our careers team via email for support with a range of services from job search advice to UCAS applications or general careers advice and information.

iag&careers@lal.ac.uk

I’ve been asked to submit some work; how can I do this remotely?

Learners can email assignment briefs to tutors, or if your work can’t be sent on email, please contact your tutor to make arrangements to drop your work off at one of our sites.

When will the College be back open?

We are planning to reopen our sites after the Easter break, however, this may change in line with Government guidance. We will contact all learners to advise of our re-opening when we have further information available.

Useful contacts and links

FREE NHS 111 helpline and the NHS UK website

Government Website

 PHE website 

The Department for Education (DfE) helpline:

Phone: 0800 046 8687

Email: DfE.coronavirushelpline@education.gov.uk

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